Legal Terms for Online Flower Delivery

Brockley Flowers E-Commerce Terms & Conditions

Introduction

Welcome to Brockley Flowers, your local specialist in online flower delivery services serving Brockley and the surrounding areas. These Terms & Conditions ("Terms") apply to all customers placing orders through our website. Please read these Terms carefully before making a purchase, as they outline your rights and obligations as a customer, and form the basis of the contract between you and Brockley Flowers.

By accessing our website and placing an order, you agree to be bound by these Terms. If you do not accept these Terms, you should not place an order with Brockley Flowers.

Definitions

In these Terms, unless the context requires otherwise, the following words and expressions have the following meanings:

"We", "us", "our" means Brockley Flowers;
"You", "your", "customer" refers to the person, organisation, or company placing an order with us;
"Products" refers to the fresh flowers, plants, arrangements, bouquets, and any associated items or accessories sold by Brockley Flowers through our website;
"Website" means the Brockley Flowers online store;
"Area" means Brockley and the surrounding localities as referenced on our website.

Order Process

All orders for products placed by you on our website are subject to our acceptance. The process for ordering online flower delivery in Brockley is as follows:

Product Selection: Browse our collection and select the desired items, customising options where available.
Delivery Details: Enter the recipient's address, contact details, and preferred delivery date. Ensure the address is within Brockley or our stated local delivery area.
Checkout: Review your order, add any special instructions, and proceed to checkout.
Payment: Complete your purchase using one of our approved payment methods. Orders will not be processed until payment is received in full.
Order Confirmation: You will receive an automated confirmation by our website once the order is placed. This constitutes our acceptance of your offer to purchase.

We reserve the right to refuse an order at our discretion, for example, in the case of unavailability of stock, inability to deliver to the specified address, or if your payment has not been authorised.

Availability

All Products are subject to availability. While we make every effort to ensure that items shown on our website are available, circumstances may arise where a product is not available for your selected delivery date. In such instances, we reserve the right to substitute the product with a similar item equal in value and quality.

If we are unable to supply a suitable substitute or if you do not wish to accept a substitute, you may cancel the order and receive a full refund.

Product Descriptions

We strive to describe our Products as accurately as possible. However, as flowers are natural products and subject to seasonal availability and variations, actual Products may differ slightly from pictures or descriptions. Colours, varieties, or specific flower stems may be substituted with items of equal or greater value, as necessary.

Should you require a particular flower or arrangement, please specify this in the special instructions. We will try our best to fulfil such requests, though this cannot be guaranteed.

Payments

Brockley Flowers accepts a range of secure online payment methods, including major debit and credit cards. Payment must be made at the time of order. All prices are stated in pounds sterling (GBP) and include VAT where applicable.

Your payment will be processed at the point of purchase. If we are unable to fulfil your order for any reason, a full refund will be issued to your original payment method.

Delivery

We provide flower delivery across Brockley and surrounding areas, as described on the website. Delivery fees may apply and will be indicated during the checkout process. While we strive to deliver on the requested date, specific delivery times cannot be guaranteed.

Please ensure all recipient details, including address and contact number, are correct at the time of order. We cannot be held responsible for delivery failures due to incorrect or incomplete delivery information provided by you.

Delivery Restrictions

It is your responsibility to ensure that someone is available to accept the delivery at the provided address. If no one is available, we may leave the order with a neighbor or in a safe location at our discretion, or attempt a re-delivery (which may incur an additional charge).

We are unable to deliver flowers to PO boxes, hospitals with specific restrictions, or to addresses outside our stated delivery area. We do not offer international delivery at this time.

Cancellations and Amendments

You may cancel or amend your order for standard products up to 24 hours prior to the scheduled delivery date by contacting us via the procedures outlined on the website. Orders for bespoke arrangements or those already prepared/despatched cannot be cancelled or amended.

To be eligible for a refund, cancellation requests must be made within this window. Any refund will be processed to your original payment method, typically within 5-7 working days, subject to your bank's processing times.

We reserve the right to cancel your order at any time if we are unable to fulfil it, due to reasons such as product unavailability, circumstances beyond our control, or inability to obtain payment. In such cases, you will receive a full refund.

Returns and Refunds

As flowers and plants are perishable goods, we do not accept returns unless the Products are found to be defective or not as described. If you believe your flowers or arrangement were received in poor condition or you are dissatisfied with your order, please notify us as soon as possible and within 24 hours of delivery for review.

We may require photographic evidence to process claims. Where justified, remedies may include a replacement, partial, or full refund, at our discretion.

Customer Responsibilities

It is your responsibility to ensure all order and delivery details are accurate, and to provide any additional instructions necessary for successful delivery. You must also ensure that the recipient is available to receive the Product, or that alternative arrangements are communicated to us in advance.

For the best longevity, please follow the flower care instructions provided with your order. Once delivery is completed, the product becomes your responsibility and we cannot accept liability for damage caused by improper handling or care.

Liability

Except as expressly stated in these Terms, Brockley Flowers shall not be liable for any loss, damage, or injury resulting from any failure to deliver products, or from any defect in such products, beyond the cost of the item purchased and delivery fee.

To the fullest extent permitted by law, we exclude all representations, warranties, and conditions relating to our products and services (including any implied warranties arising by law or otherwise). We do not accept liability for any indirect, special, or consequential loss or damage, or for any loss of profit, revenue, or goodwill.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Force Majeure

We shall not be in breach of our obligations or liable for any failure to deliver or any delay in delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, adverse weather, strikes, supply shortages, or transportation disruption.

Intellectual Property

All content on the Brockley Flowers website, including images, product descriptions, designs, logos, and trademarks, are owned or licensed by us. No content from our site may be reproduced, copied or otherwise used without our prior written consent.

Privacy

Any personal information you provide to us in connection with your order will be processed in accordance with our Privacy Policy, available on our website. We are committed to protecting your privacy and handling your data securely in compliance with prevailing UK data protection regulations.

Variation of Terms

We reserve the right to update or change these Terms from time to time, for example in line with changes to our business operations, legal requirements, or improvements to our customer service. The Terms in force at the time of your order will apply to that order. We encourage you to review these Terms regularly to remain informed of any updates.

Governing Law and Jurisdiction

These Terms are governed by and will be construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms, your order, or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severance

If any provision of these Terms is found by a court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, such provision shall, to that extent, be deemed not to form part of the Terms, but the validity and enforceability of the other provisions shall not be affected.

Entire Agreement

These Terms constitute the entire agreement between you and Brockley Flowers with respect to the subject matter hereof and supersede all prior communications and representations (except for fraudulent misrepresentations) whether written or oral.

Contact Information

If you have any questions relating to these Terms, your order, or our flower delivery services in Brockley and surrounding areas, please use the contact form on our website.

Applicability

These Terms & Conditions apply to all customers of Brockley Flowers using our online shop for flower delivery in Brockley and the neighbouring areas. By placing an order, you acknowledge that you have read, understood, and accepted these Terms.