Returns, Refunds and Complaints Policy
Our Fresh Flowers Guarantee for Brockley Customers
At Brockley Flowers, ensuring each bouquet arrives in pristine, fresh condition is at the heart of our promise. As a trusted local florist serving Brockley homes and businesses, we hand-select flowers daily to guarantee quality and longevity. Our fresh Flowers Guarantee means you receive blooms that exude beauty and vibrancy, expertly arranged and cared for by our professional florists.
Damaged-on-Arrival Policy
If your flowers arrive visibly damaged, wilted, or not as described, please notify us as soon as possible. We understand the disappointment this can cause and act swiftly to resolve the issue. To help us process your claim, please take a clear photo of the bouquet within a few hours of delivery. Provide your order details so our team can assess the situation accurately.
Freshness Window
Brockley Flowers proudly guarantees a freshness window of at least 5 days for all freshly delivered floral arrangements, provided care instructions are followed. We source top-grade blooms daily and arrange them shortly before delivery to maximise vase life. Should your flowers deteriorate prematurely within this period despite proper care, please contact us with photographic evidence so we can assist you promptly.
Refund and Replacement Options
Your satisfaction is our priority. If your order does not meet expectations due to damage or poor freshness, you may choose between:
- Full Refund: The value of the flowers will be refunded directly to your original payment method.
- Free Replacement: A new bouquet of equal or greater value will be delivered to your original chosen address at the earliest opportunity.
Let us know your preferred resolution, and our team will handle your case with care and urgency. Please note: minor variations in color or flower types can occur due to seasonal availability but do not qualify as faults under our guarantee.
How to Make a Complaint
We are committed to making every Brockley Flowers experience exceptional. If you wish to make a complaint (whether regarding a product, delivery, or service), please supply your order details, a concise description of the issue, and any supporting photos. Our customer care team will acknowledge your complaint within one working day and aim to resolve it to your satisfaction as soon as possible.
Trusted Local Service in Brockley
Brockley Flowers is honoured to be your local, independent florist, dedicated to serving households and businesses in and around Brockley. Every bouquet is prepared with care and delivered with a commitment to quality that our customers trust. Thank you for supporting your local florist—we stand behind every stem, every delivery, every time.
